2. Penalty System
For the first 3 cancellations within a month, a fine of US$0.3/$1/$3(depends on the case) will be charged to the teacher for every cancellation. For 4 cancellations and more within a month, the fine will become US$1/$2/$4.5 for every cancellation.
NOTE: If the teacher cancels more than 3 times in a month, they will have an account deactivation for 1 week. (This applies to whatever the reasons such as ISP, POWER OUTAGE, etc.,)
For examples, see the table below:
A. If the notice was given more than an hour before the schedule:
With the advance notice penalty, less than 4 within a month
With the advance notice penalty, more than 3 within a month, higher penalties automatically applied to 1~3rd time
B. If the notice was given less than an hour before the schedule:
With the notice cancellation penalty, less than 4 within a month
With the notice penalty, more than 3 within a month, higher penalties automatically applied to 1~3rd time
C. If the teacher does not report at all or if they reported late (during or after a class):
Without Notice Cancellations, less than 4 within a month
If the teacher fails to take appropriate and timely action to notify us of the cancellation, the cancellation will be marked as “Without Notice” and will result in a full cancellation penalty. If the lesson was conducted for less than 20 minutes, but the teacher did not report the issue during the lesson time, they will also be merited with a full cancellation penalty.
Without Notice Cancellations, more than 3 within a month, higher penalties automatically applied to 1~3rd time
Below are examples of Advance notice and the With Notice cancellations and Without Notice cancellations that are less than 4 a month:
Below are examples of Advance notice and the With Notice cancellations and Without Notice cancellations that are more than 3 a month:
No penalty cancellation
There may be sudden cases when a teacher will have to cancel a course because of uncontrollable situations. Nothing will be deducted from the salary of a teacher who is qualified for a No Penalty cancellation. However, the teacher will not be paid for the course that they cancelled. Common reasons for the No Penalty mark are: The teacher must submit proof of video software issues, typhoons or other natural disasters, website outages, death or hospitalization of an immediate family member, etc. (Teachers must always notify the Teacher Support 1 hour prior to their booked lesson).
Then, the teacher must submit proof regarding the cancellation (medical or death certificate) via the Cancellation Dispute process found on their Dashboards.
Consecutive cancellation case :
1. If the teacher cancels more than 2 times in a week, double penalties will be automatically charged
2.If the teacher cancels more than 3 times in a week, triple penalties will be automatically charged
Cancellation penalty exemptions
The cases mentioned above can waive or reduce the cancellation penalties including power outages or internet connection problems. To be able to cancel or reduce their penalties, teachers must submit proof within 7 days from the date of the cancellation along with a form that can be found on the teacher’s dashboard.
NOTE: Accidents, Death (Valid document Submission is extended to up to 14 days from the incident)